Return and Exchange Policy
Your Purchase, Our Priority
At GLEYA, we are committed to providing a seamless and reliable shopping
experience. If you are not completely satisfied with your purchase, we offer exchange
or replacement in accordance with the guidelines outlined below. This policy applies
to all purchases made through our official website and is designed to ensure fairness,
transparency, and customer care.
Exchanges and replacements will only be facilitated for products purchased directly
from GLEYA’s official website.
Exchange & Replacement Policy
- Products are eligible for exchange or replacement within 7 days of delivery
in case of damage, defect, or incorrect item received. - Used or opened products are not eligible for exchange or replacement.
- Products must be returned in their original packaging, with all seals intact.
- Original invoice or proof of purchase must be provided.
- If the customer has received the correct product as ordered, return and redelivery shipping charges will be borne by the customer.
- Products purchased online can only be exchanged through the online store.
- All products will be evaluated by GLEYA’s Quality Assurance (QA) team
before approval. - The processing time for an exchange request is 5–7 business days after the
product is received and inspected. - In case of stock unavailability, customers may choose to:
- Wait until the product is restocked, or
- Receive online store credit upon mutual agreement.
- GLEYA reserves the right to approve or reject any exchange or replacement
request based on product condition and policy compliance.
Claims Policy
We aim to assist our customers fairly. Claims for exchange or replacement will be
accepted under the following conditions:
- Online purchase claims cannot be entertained at physical or retail stores.
- Claims must be raised within 3 days of the product being delivered.
- Products purchased from retail or third-party stores are not eligible for
online exchange or replacement. - Customers are required to ship the product back to GLEYA for evaluation,
bearing the shipping charges unless the claim is verified as legitimate. - No claims will be accepted on products that have already been exchanged
or replaced once. - Products damaged due to customer misuse, mishandling, or negligence will
not be eligible. - Products returned without an invoice or outside the specified claim period
will not be accepted. - Products with tampered, missing, or altered labels/serial numbers will not
be eligible. - Items purchased during sales or promotional offers are not eligible for
exchange or replacement, unless received in damaged condition. - The decision on a claim will be communicated within 7 working days of
product evaluation. - In case of a verified and legitimate claim, online store credit may be issued.
Online Store Credit
Online store credit may be issued in the following scenarios:
- Verified and legitimate claims
- Exchange requests where the desired product is out of stock
- Online payment made but order not delivered
- Online payment made and the customer refuses delivery, subject to approval.
Store credit will be issued to the customer’s registered account and can be redeemed
on future purchases.
Hygiene & Safety Policy
Due to hygiene and safety reasons, opened or used skincare products are not
eligible for return, exchange, or refund.
GLEYA does not offer refunds on skincare products once they have been opened
or used.
Refund Policy
- Refunds are not offered on skincare products, except in rare cases approved
by GLEYA after verification. - If approved, refunds will be processed to the original payment method within
7–10 business days.
How to Raise a Request
To initiate an exchange, replacement, or claim, please email us at:
📧 info@gleyaofficial.com
Include:
- Order number
- Reason for request
- Clear images or videos (if applicable)
